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Volunteer Opportunity

Women’s Crisis Services of Waterloo Region provides emergency shelter to women and children leaving abusive relationships.  We operate 2 shelters: Anselma House in Kitchener and Haven House in Cambridge.  Our facilities operate on a 24/7 basis.  We believe every woman and child deserves to live a life free from violence.



Tasks and Duties

General Office Duties

  • Maintain the appearance of the front reception/office/lobby area
  • Handle all incoming inquiries on the business line, disseminating inquiries to the appropriate department or personnel
  • Answer the door to all visitors, contractors or non-agency personnel. Ensure appropriate parties are notified
  • Provide assistance with clerical duties such as photocopying, faxing, and filing
  • Maintain photocopier paper supply, toner, envelopes letterhead as necessary
  • Assist with the preparation of events, meetings or conferences such as arranging for coffee/tea, lunches, the preparation of agendas or documents and the booking of meeting space and attendees
  • Demonstrate professional conduct while performing all job tasks
  • Prepare simple word processed documents


  • Prepare and stamp all outgoing mail
  • Pick up, sort and distribute incoming mail


  • Be familiar with the donation process and be able to handle all donation phone calls and inquiries. Ensure appropriate parties are contacted.


Skills and Qualifications


  • Relevant experience in an administrative position or equivalent
  • Written and oral communication skills
  • Customer Service skills an asset
  • Basic computer experience



  • Solid and effective interpersonal and communication skills (including oral, written and visual)
  • Strong organizational and time management skills; the ability to multi-task
  • Accuracy and attention to detail a must
  • Ability to establish and maintain effective working relationships internally and externally with staff, management, other volunteers, suppliers, and community partners
  • Demonstrated independent thinking and initiative
  • Ability to function successfully both independently and within a team
  • Demonstrated professional appearance and conduct


Interested applicants are invited to forward a resume and cover letter to:


Joyce Birnstihl

Human Resources Specialist