2025/26
Impact Report
Building Bridges
Provided
days of care to women and children
from April 1, 2025 to March 31, 2026
Looking Back At The Year…
Table of contents
Message From Our CEO And Board Chair
We also saw progress as a result of bolstering our supports. More women and families moved into transitional housing, helping bridge the path from crisis toward long-term safety.
— Jennifer Hutton, CEO
Our Impact At A Glance
24/7 Support Phone Calls and Online Chats
Outreach client connections
safe shelter clients supported
Prevention and Education connections
Emergency Shelter
Navigating Complex TraumaThis year we continue to see women, gender-diverse individuals and children coming to us with complex trauma. In the past, the priority of emergency shelter was to stabilize and focus on initial healing. Now, the first weeks also include complex system navigation within different sectors like housing, legal and mental health. Now more than ever, we have leaned on our community to work together and build long-lasting and impactful partnerships.
A lot of times someone’s voice has been taken away before they come here. We’re giving it back. We want to hear them.
—Lisa Nice, Residential Programs Manager
Enhancing Data Through Survivor Voices
To ensure survivors’ needs are met, this year we hosted four focus groups with clients to understand our gaps in service and how we can improve programming to best meet our client needs. These focus groups were run by a Master of Social Work Student and our Data and Evaluation Specialist to ensure anonymity and were a new way to collect feedback in addition to our pre- and post-service surveys. Through a detailed review and report, we found what clients connected with most during their stay and learned different ways we can evolve to meet the changing needs of our community. The report highlighted the need for peer support, more practical life skills and different ways we can connect with partners in our community to continue supporting the growth and empowerment of our clients.
Expanding Partnerships
Highlighting Peer Support
While we have partnered with the Canadian Mental Health Association (CMHA) in the past, this year, the partnership flourished as we introduced peer-support into our shelter spaces. Each week, a peer-support worker comes into shelter and facilitates one-on-one support for women experiencing mental health challenges or practical difficulties. Having a peer-support worker onsite to provide counselling, emotional support and help with advocacy has helped build capacity among residential staff.
Prioritizing Mental Wellness
To expand our menu of programs and services, this year, we introduced new mindfulness practices into our shelters. This began by partnering with the Waterloo Wellington Buddhist Monastery and Meditation Centre to offer meditation sessions to staff and clients. This expanded to later include bi-weekly yoga sessions and Reiki provided by Julia Spiegel. These extra forms of healing have helped clients and staff strengthen their trust and connection with themselves and each other and have given everyone the opportunity to slow down and be more mindful.
Enhancing Spaces with Art
This year, we enhanced our shelter spaces by updating art that was created by and for survivors. We hung art pieces that were created by survivors during their stay in shelter and partnered with Indigenous artist, Maddie Resmer, to create more joy in our residential spaces through a custom mural. Additionally, our partnerships within the Resilience Project involved a grief mural project. Hummingbird Centre for Hope and artist Pamela Rojas join forces to go into community spaces, have discussions about grief and then create beautiful murals inspired by the themes. Creating art sparks moments of joy for women and children after experiencing harm.
Building Capacity to Better Serve Survivors
This year we were fortunate for the opportunity to increase our staffing in our residential program to ensure clients are receiving the most dedicated care possible. With a new, 10:00am-6:00pm shift there is more overlap between day and evening staff, and better continuity of care.
We were also able to provide more Child and Youth support in shelter by increasing staffing to two Child and Youth workers at each shelter. This allows more dedicated one-on-one time with children, ensuring we can support each child with age-appropriate education and healing. We have also been able to utilize the Youth Education Program workers in running groups in shelter about consent and healthy relationships!
So folks in the group are aware of what community services are available to them. They talk about topics like boundary setting, healthy versus unhealthy relationships, safety planning and it’s really the group supports each other.
—Natascha Hergott, Outreach Manager
Programs in Shelter
children supported in our emergency shelters
%
of in-shelter programs prioritize the needs of children
in-shelter group support sessions
Child and Youth
Encouraging Exploration and Play
Play is an opportunity for children to build confidence and experience moments of joy during difficult times. Throughout the year, our Child and Youth team creates fun learning opportunities where children can connect with others and simply enjoy being kids.
Thanks to funding from Rangers Reach, the Kitchener Rangers Community Fund and the Waterloo Region Community Foundation Youth in Recreation Grant, children from both shelters enjoyed a memorable Spring. Our team was especially busy during March Break, when children from both shelters participated in exciting outings made possible with this community funding. Whether trying bowling for the first time, exploring the Butterfly Conservatory or enjoying a trip to the movies, children were encouraged to step outside their comfort zones and build confidence.
Food and Nutrition
Moments in the kitchen often remind us that food is more than nourishment. Over the last year, our kitchen has continued to be a place of connection, creating community for clients and staff to come together and share culture, conversation and restorative meals!
This year, our Food and Nutrition team grew as we added a part-time coordinator with a background as a dietician. This Coordinator, Ama, connects with clients about the importance of healthy and balanced meals and runs cooking groups to teach life skills and accessible tips about nutritional meals.
Connecting with the Moms
We know that new moms may have unique challenges when it comes to cooking and healthy eating. This year in our shelters we supported 39 children under two years old. New moms regularly connect with our Food and Nutrition team to ensure they are getting proper nutrition to take care of themselves and their little ones.
Our new Food and Nutrition Coordinator often sits with clients at dinner and answers questions about adding extra nutrients into meals, breastfeeding problems and budget-effective options for grocery shopping after moving beyond shelter.
Introducing Junior Chefs
This budding collaboration between our Food and Nutrition and Child and Youth teams gives children in shelter the opportunity to learn about cooking skills! While our Child and Youth team helps the kids cook, the Food and Nutrition team sits with moms and talks about kid-friendly meal options and mindfulness at mealtime.
Cooking with Chefs Chris and Terry
From crispy rosti/pancake potatoes to chimichurri to smokey adobo sweet potato and black bean soup, the meals in the kitchen are never boring! See some of our favourite recipes from this year:
a focus on equity
We were excited to add an Equity Lead this year to continue our journey towards Equity, Diversity, Inclusion, Accessibility and Reconciliation. This role works closely within our Leadership Team to support with learning and development and looked at policies related to EDIA. Through this work, we were able to create new, deeply impactful partnerships and learn about how to be more equitable to each other, our community and our clients.
Celebrating Diversity
During Black History Month, staff and residents participated in educational workshops like learning about the history of Jamaican patties and preparing some. Our residential workers also regularly plan Multicultural Dance Parties, encouraging celebration and connection between residents and their children. Our Music Therapist collaborates with the residential team and food and nutrition coordinators, to create various intentional moments of honouring the diverse cultures within our shelters.
Healing Through Art
We also continue to bring art and culture into our spaces. Alongside the recent partnered with an Indigenous artist, Maddie Resmer, we are actively creating other budding relationships with artists to create more joy in our residential spaces. Also, our EDIA Committee regularly informs staff of special holidays and collaborates across teams to ensure our client’s diverse backgrounds are celebrated. Our Child and Youth team works on crafts including Eid posters with glitter glue, rainbow garland for Pride, and so much more!
Training & Development
Together, we worked with community partners, internal staff and Equity, Diversity, Inclusion and Accessibility (EDIA) professionals to learn about different strategies for improving practices, understanding systemic harm and working towards understanding our own biases. By integrating the organization’s EDIA goals into the strategic plan, we continue to commit to anti-violence in all its forms.
Housing Support
Housing instability shapes every other barrier to supportaffordable housing partnerships
%
increase in housing placements
individuals supported through aspen place
We continue to see housing as one of the biggest barriers for those choosing to leave their relationship. Due to this, we’ve expanded our housing support options and focused on creating and nurturing partnerships to provide more housing options for our clients.
This year, Aspen Place continued to provide support to bigger families who have a harder time finding affordable housing options. We housed six moms and eight children this year, providing a longer-term, safe place to call home.
The team is very good at being flexible and responsive — it’s very much about thinking “how do we adjust our approach to meet this specific community?”
—Christina Silva, Relief and Prevention Programs Manager
Community helping community

Region of Waterloo Partnership
This year we were grateful to partner with the Region of Waterloo to provide more housing support to our clients. Since receiving these units, five families have been housed with moms and one-to-three children. Two of these families have since moved into permanent housing! This has been a great opportunity to connect more with the Region of Waterloo and other local organizations that work with unhoused populations in our community.

Nurturing Community Partnerships
We are so grateful to work with so many different community partners to ensure our residents have access to safe and affordable housing. Building on last years Transitional Housing menu, we’ve added more options for staff and clients to find the perfect housing fit. This expanded menu includes a list of our current partnerships, eligibility criteria for each and links to refer clients to streamline and simplify the process.
Outreach Services
Flexible and Personalized Community-Based SupportOutreach services provide flexible and personalized community-based support for women experiencing domestic violence who may not need or want shelter. Through one-on-one support, safety planning and resource navigation, Outreach workers connect with women as they decide what safety and healing looks like for them.
One of the challenges as someone experiencing violence is not knowing what next step to take. Outreach workers gently connect clients to community agencies, legal aid and advocate for them every step of the way.
This program ensures help is accessible, responsive and centered around empowering choice.
Each member’s unique perspective and empathetic approach make this a truly non-judgmental and safe space, essential during such a confusing and challenging time.
—Outreach Peer Support Client
Survivors Supporting Survivors
After clients’ practical needs have been met, and their situation has been stabilized, our peer support group gives our clients the opportunity to build community and emotional connections with other survivors on a long-term basis.
These groups run in the afternoon and evening to accommodate work and childcare schedules, and each group has between 5-9 participants. Survivors lead these conversations and connect with each other around different community organizations, emotional support and how to move beyond violence in the community.
These informal spaces are a great opportunity for us to empower clients to be leaders with other survivors!
Nurturing Community Partnerships
Educating In Schools
We continue to work alongside our partners this year to provide their clients with support and to provide training and education. Our Outreach Worker Jessica has been facilitating joint education with the Waterloo Regional Police Service in local Catholic high schools to teach students about mandatory charging, healthy relationships and how Women’s Crisis Services supports the community. After presenting information to social workers at the Catholic School Board, these presentations were then filtered out to high school students of all ages to support understanding of healthy and safe relationships.
Equity-focused Outreach
Another outreach worker, Arwaa, has been working within different equity-deserving communities to ensure we are connected with some of the most vulnerable populations in our Region. Some of these partnerships include YMCA Immigration Services, Reception House, Centre for Mutual Wellbeing and COMPASS. Partnerships may look different based on the needs of each individual organization, but can include direct referral pathways, doing educational presentations for staff or clients, or committee involvement to inform the community of our work.
Collective GBV Prevention
This year the Public Education Network (PEN) was brought to life in partnership with the Sexual Assault Support Centre, SHORE Centre and YWCA Cambridge. PEN works to strengthen coordinated, consistent and evidence-informed GBV education and prevention efforts across the Waterloo Region. As the committee evolved, it was added to the GBV Strategy, helping gender-based violence–focused organizations refer overflow public education and building capacity among each other. The committee does not replace or override the education efforts of individual agencies. Instead, it helps coordinate, support, and identify gaps in community education efforts.
Community Focus on Ending Gender-Based Violence
We are proud to be working alongside community partners to ensure survivors have continued wraparound supports.
Leading Together
Waterloo Region’s Gender-Based Violence Strategy brings together organizations leading the movement for ending gender-based violence in Waterloo Region. The Leadership Table focuses on the root causes of GBV and works together to advocate for systemic social change. The four sub-committees under the Leadership Table each focus on different forms of gender-based violence, doing on-the-ground work to support survivors and raise awareness about gender-based violence. The committees include the Anti-Human Trafficking Service Coordinating Committee (AHTSCC), the Domestic Violence Service Coordinating Committee (DVSCC), the Sexual Violence Service Coordinating Committee (SVSCC) and the Public Education Network (PEN).
Building Resilience
The Resilience Project is a collective effort of 20 partner organizations to offer resilience programs for children, youth, caregivers and families in Waterloo Region. Since 2017, Resilience Project partners have been working together using a collective impact approach to reduce barriers in receiving services and support, and to promote resilience in the Waterloo Region. Starting from a place of wanting to prevent child abuse and neglect, partners looked to the research that is occurring around the globe that tells us many factors that can contribute to family stress, often resulting in systemic inequities in accessing support.
Wraparound Support
Through collaboration and in partnership with the community, the Family Violence Project of Waterloo Region raises awareness and delivers services to anyone at risk of or currently experiencing family violence. Established in 2006, the Family Violence Project is a collaborative of agencies that aim to address the needs of domestic violence victims and survivors by providing seamless, wrap-around services that can be accessed all under one roof. By entering one door, people experiencing violence can connect with several essential services in a caring, supportive and survivor-centered environment.
Community Coming Together
This year marked the first annual Coalition for Ending Gender-Based Violence! Hosted by the GBV Leadership Table, local leaders gathered to better understand what’s being done across Waterloo Region to support survivors experiencing gender-based violence, to learn about the local landscape and hear from leaders in the gender-based violence space about how we can continue moving forward.
A highlight from this event were a panel discussion from local leaders in the gender-based violence space highlighting current gaps of service within our community. This event also spotlighted restorative justice with a presentation by Kate Crozier, the Executive Director of Community Justice Initiatives. Finally, the keynote speech from Jude Oudshoorn emphasized the importance of creating a culture of accountability by working with men and boys.
We look forward to hosting this event annually moving forward and continuing to show off the incredible work being done in our community with partners at the GBV Strategy, Resilience Project and Family Violence Project.
Prevention and Education
Interrupting the Cycle of ViolenceAs we continue to establish Prevention and Education as one of the core pillars of our work, this year we added a new position to focus on our service-based prevention programs. Christina, our Relief and Prevention Programs Manager, oversees our Youth Education, Safe Neighbors and Engaging Men programs, with the aim to enhance and expand these programs in our community. This addition has given us the opportunity to continue growing programs that have a huge impact both in the shelters and out in the community.
youth education program
%
increase in youth education participants compared to last year
youth education presentation sessions
Being a part of the village that helps youth understand consent, empathy, self-esteem and healthy relationships is the best part of the job.
—Evan, Youth Education Worker
Creating Healthy Relationships From The Start
After nearly a quarter increase in this year’s total Youth Education participants, we knew it was important to prioritize increasing the Youth Education Program’s capacity. Adding an additional worker to the program, Evan, helps fill in the gaps and have a healthy male role model for kids. Since signing our agreement with the school board, our Youth Education team has been working full-time in schools to ensure that as many youth as possible in our community are educated about healthy relationships. In doing this, we’ve had more requests than we’re able to fulfill but since Evan began, we’ve been able to be in more classrooms across the Region. This extra capacity has also allowed for us to do more education in our shelters with youth staying with us.
This year we provided nearly 2,000 youth across the Region with education about healthy relationships and we know this is just the beginning. Throughout the year, Angela, another Youth Education worker, worked on expanding our curricula to ensure all elementary aged children in the Waterloo Region District School Board have access to education about healthy relationships. We are excited to see how this can expand our partnership with the school board moving forward!
engaging men program
engaging men clients
engaging men sessions
%
clients would recommend engaging men to someone they know
Our Engaging Men program supported 57 men this year who wanted to make the change to be safer for themselves and their families. This unique program is flexible, free and voluntary and gives men the chance to work one-on-one with male counsellors to focus on accountability and understanding the root of their harmful behaviour.
Thanks to our Bachelor of Social Work Student, Justin, who works in the Engaging Men Program, we were able to expand our service to provide timely intakes with these men and create tangible resources to support men before, in-between and after sessions. We know the window of opportunity with men seeking support is short, so this helped us reach more men, more quickly, and help more families thrive.
We’re accountable to survivors. We’re accountable to the women and children that live in that shelter.
—Jude Oudshoorn, Engaging Men Consultant
Building a Culture of Change
The Engaging Men Program was also featured at two conferences this year, the Knowledge Hub National Conference on “Innovations in Addressing Gender-Based Violence and Trauma and Violence – Informed Health Promotion” and the 17th Annual Conference on Mental Health “Mental Illness & Shared Care: Substance Addiction, Domestic Violence & Homelessness.”
We encourage you to watch our short documentary, We Need More Men, to learn more about the program, and visit www.engagingmen.org if you know someone who may need help creating safer futures for themselves and their families
safe neighbours
Learning How To Talk About Domestic Violence
This year we were able to expand and tailor our Safe Neighbours prevention presentation to support the needs of each individual that needs support. Safe Neighbours is a community group that gives participants the opportunity to gain tools and knowledge about how they can help neighbours, friends and families if they suspect they are experiencing or using domestic violence.
In addition to education about how to support women and children who are experiencing domestic violence, Safe Neighbours has expanded its content to help community members talk to men who use violence as well. During the presentation, participants learn different techniques to talk to women who may be experiencing violence and how to call out men who may be using harmful behaviours within their relationships and families. The addition of Engaging Men content has been very well received from participants of Safe Neighbours. It gives a different perspective on how we can break the cycle of violence when we have the courage to speak up when we see violence happening in our neighbourhoods.
Reach out today to set up a Safe Neighbours session for your workplace or community group!
We’ve seen an increase and a rise in a lot of folks asking for the program saying “we have a coworker” or “how do we know?” or “we’re suspecting something” and that’s always a symptom of something.
—Christina, Relief Prevention Programs Manager
total podcast downloads this year
episodes released this year
We have so many experts within our organization, I am so happy we get to platform their work and teach the community about our organization at the same time.
—Lillie Proksch, Community Engagement Manager
Accessible Education
She Is Your Neighbour (SIYN) continues to be a bridge so education doesn’t feel out of reach. With over eight seasons and counting, SIYN is a place for people to learn about the realities of domestic and gender-based violence in a digestible way that centers survivors and their experiences.
As Lillie Proksch, SIYN Producer and new host, shared, it is “an accessible way to do education,” meaning this is a resource that people can access on their own time and in their own space. People often tell us that this allso for growth at a time when someone is just beginning to understand the harm they’re seeing or experiencing.
Trusted Voice
This year, conversations became more layered, especially through series like Diving Deeper, where we talked to past guests and explored topics that don’t always get the time they deserve in shorter-form education.
Women’s Crisis Services is lucky to have experienced professionals within our own organization, so She Is Your Neighbour opened up the space this year through its first ever Staff Series! It This gave listeners the chance to learn the extent of what happens inside the organization and while giving frontline workers the platform to share more of their perspective. We even got to hear more from Jennifer Hutton, CEO of Women’s Crisis Services, and her motivations behind championing the change towards ending violence against women.
Amplifying the podcast was a highlight this year, through the recognition of being nominated for the Feminist Creator Prize and Purple Ribbon Award, which expanded the visibility beyond Waterloo Region, illustrating SIYN deepening its impact as a trusted voice across communities.
We All Have A Role To Play
There is a growing understanding of prevention work. People are seeing how education is a way to disrupt the cycle of violence. As we interview industry experts, our approach towards ending violence also shifts. For example, Julie Lalonde shared some practical tips for Bystander Intervention, which can be utilized in our public presentations and Safe Neighbours conversations around addressing domestic violence when we don’t know what to say. This growing knowledge base allows people across the industry to be better equipped for community conversations. She Is Your Neighbour confidently addresses that advocacy is seen in the small everyday conversations challenging harmful beliefs and systems.
Community Events and Fundraising
Connections Through Community Support
Every day, women, gender-diverse individuals and children feel the impact of community support. Whether through individual donations, grant funding, event participation, workplace giving or third-party fundraisers, our community continues to show up to build a future free from violence.
This year, existing relationships were strengthened while new opportunities for support were found. From recreational grants that allowed children in shelter to experience March Break outings and activities, to regional funding that strengthened violence prevention programming, these supports allowed us to respond to evolving needs while continuing to provide immediate crisis services.
We also saw support take many forms beyond financial contributions! Community members invited us to speak at events, shared our resources like screening our documentary, hosted fundraisers, and taught new people about our work. These moments bring conversations about domestic violence into spaces we could not reach alone.
As Donette Subron reflected, donors are not just contributing financially. They are helping build bridges between the work we do and the communities they are involved in. Community support goes far beyond finances. It happens through conversations and advocacy. Connections deepen when supporters carry this work into workplaces, social groups and neighbourhoods across Waterloo Region.
Together, these collective efforts plant seeds in our communities that strengthen the protection and support for the futures of women, gender-diverse individuals and children moving beyond violence.
special thanks
Our Biggest Voices Empower Yet
One of the main ways our community comes together to support is through Voices Empower. Last year, more than 250 people gathered in Waterloo Town Square for the 6km walk, making it our largest event to date! The event is a special moment where survivors, community members, donors, advocates and supporters share space and reinforce their commitment to ending domestic violence and creating safer communities.
Voices Empower is an important fundraiser, but its impact extends far beyond dollars raised! The event creates opportunities for education and community-building. By painting the streets purple in our gear, many onlookers who might not typically learn about domestic violence are introduced to the issue for the first time. It is always a powerful reminder that meaningful change happens when communities come together. Perhaps most importantly, Voices Empower demonstrates that this work is not carried by one person alone. Rather, it is made possible by hundreds of people who choose to show up and advocate for a future free from violence. We are grateful to see that community continuing to grow each year.
250
total participants
$180,000+
total funds raised
donor spotlights
Treasurer’s Report
Women’s Crisis Services of Waterloo Region had an incredibly good financial year and finished the fiscal year ended March 31, 2026, in a strong financial position. Management continues to have a strong focus on forecasting and economic management, including fundraising, to ensure the critical services provided to the Community are sustainable.
Revenue increased 10% over the prior year, to just over $6 million. The increase is primarily related to increased funding from the Ministry of Children, Community and Social Services (MCCSS) to support 10 more beds, which was received part way through the year. These beds were previously funded through other fundraising activities. This increased funding from MCCSS allowed management to add seven full-time and three part-time staff members during the year.
The added resources were focused on bolstering support in a number of areas including: the shelter program; outreach focused on prevention work in youth education; clinical services and human resource and admin support. MCCSS continues to provide nearly 65% of the total funding received in the year.
It is worth noting that even with the increased funding from MCCSS, it is not enough to cover all of the costs to run the critical services and prevention programs provided by the organization, and fundraising and grants are required and continue to represent over 30% of the revenue. We are extremely grateful for the support received from our community, that allows us to operate all of the holistic programs focused on supporting those impacted by intimate partner violence while, at the same time, working hard to bring awareness and education focused on prevention now and for the future.
Congratulations — and THANK YOU — to the management team and all the staff for another great year, and for the tremendously important work that you do everyday.
2024/25 Revenue
2024/25 Expenses
*Complete copies of the financial statements are available upon request.
Thank You
When we look back at this year, what stands out most is not any one program or initiative. Instead, it is the people and the ways in which they showed up to support women, gender-diverse individuals and children moving beyond violence.
Special thanks to the Ministry of Children, Community and Social Services for being our main funding source. We want to extend our sincere thanks to our local funders. The continued financial support from the Waterloo Region Community Foundation, United Way Waterloo Region Communities, the Badge of Hope Foundation and the Lyle S. Hallman Foundation has been instrumental in supporting our safe shelter, outreach, prevention and education programs.
There are so many ways to participate in this cause and they all have a role to play. Some people showed up through donations, funding and partnerships. Others were involved through advocacy, conversations in their own circles and by simply staying connected.
This work doesn’t happen in isolation. It happens because people choose to be part of it. Every day we see a community that wants to learn. They choose to make space for conversations that are not always easy, but are necessary.
And so, this is a thank you! Thank you for being part of that collective advancement and for helping build the bridges that make change possible.
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