Position:                      Part-Time Clinical Support Worker

Location:                     Anselma House in Kitchener and Haven House in Cambridge

Hours of Work:        20 per week – must be availability some evenings.

Start Date:                  April 2018

Pay Rate:                     $28.95 plus 4% in lieu of benefits


Agency Overview

Women’s Crisis Services of Waterloo Region provides emergency shelter to women and children escaping abusive relationships.  We operate 2 shelters: Anselma House in Kitchener and Haven House in Cambridge.  Our facilities operate on a 24/7 basis.  We believe every woman and child deserves to live a life free from violence.


Position Overview

  • Work collaboratively with child protection workers in Domestic Violence cases as part of the Family & Children’s Services (F&CS) Collaborative;
  • Work collaboratively with WCSWR -Clinical Support Worker to complete clinical assessments for women and children who are victims of domestic violence;
  • Provide clinical intervention for women and children who are: F&CS clients; Outreach clients and/or those clients residing at one of the shelters;
  • Clinical intervention will be provided at the earliest opportunity of the clinician.


Required Skills and Qualifications


Education Requirements

  • Related Master Degree (i.e. Social Work, Counselling) from a University of recognized standing.
  • Two (2) years demonstrated clinical experience conducting clinical assessments and clinical intervention related to violence against women, including but not limited to: mental health and substance abuse issues.
  • Two (2) years post – Master’s clinical counselling experience working directly with women and children exposed to violence coupled with a keen understanding of the impact.
  • Member in good standing with the Ontario College of Registered Social Workers and Social Service Workers or applicable designation.

Skill Requirements

  • Demonstrated skills in conducting clinical assessments; including but not limited to clients experiencing mental health and substance abuse issues.
  • Demonstrated skills in providing therapeutic intervention; including but not limited to clients experiencing mental health and substance abuse issues.
  • Demonstrated skills in providing individual, and group counselling to women and children with a range of presenting problems, including, but not limited to, those experiencing and/or exposed to domestic violence.
  • Thorough working knowledge of the diagnostic criteria set out in the Diagnostic and Statistical Manual (DSM).
  • Solid understanding of an anti-oppressive framework.
  • Sound knowledge and understanding of: crisis intervention; employment; advocacy; child development and parenting; children’s programming; substance abuse and mental health issues – for abused women and children.
  • Experience in designing programs that respond to trauma related behaviour.
  • Demonstrated sound judgment and the ability to be decisive in crisis situations.
  • Strong organizational and time management skills along with the ability to multi-task.
  • Current and informed knowledge of the needs of diverse groups of women – such as disabled women, lesbians, survivors of trauma, women who self-harm, women with mental health issues, and women with addictions.
  • Experience working with interpreters.
  • Experience working with women for whom literacy is an issue.
  • Knowledge of conflict resolution practices and negotiation techniques, as well as the ability to facilitate meetings, direct situations and implement rules and guidelines.
  • Knowledge of group processes including the ability to design, plan, and research, facilitate, co-facilitate and implement groups for abused women and their children.
  • Extensive and current knowledge of community resources throughout Waterloo Region along with demonstrated skill in accessing these resources.
  • Current knowledge of basic family law, the Child and Family Services Act and related legal issues.
  • Excellent written and verbal communication skills.
  • Computer proficiency in Microsoft Word, e-mail and the internet.
  • Knowledge of a second language is an asset.
  • Maintain current certification of CPR, First Aid, WHMIS and Effective Intervention Training as required.
  • Adhere and be in compliance with Section 28 of the Occupational Health and Safety Act. An independent ability to read and stay current with program materials and resources. Valid Ontario Driver’s license, valid insurance and access to a reliable vehicle
  • Regular travel required throughout Waterloo Region.


Please submit cover letter and resume to:

Carolyn Albrecht

Senior Director of Operations

700 Heritage Drive

Kitchener, ON N2A3N9


Only those applicants selected for an interview will be contacted.

We are an equal opportunity employer.